Privacy Policy
Your privacy matters to us. Learn how RRMSH collects, uses, and protects your information.
Last updated: August 2025
1. Introduction
Radha Rajendran Multispeciality Hospital (“RRMSH”, “we”, “our”, or “us”), located at No.7-10, Vembuli Amman Koil Street, Alandur, Chennai – 600 016, Tamil Nadu, India, is committed to protecting the privacy and confidentiality of the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rrmsh.com or use our hospital services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
2. Information We Collect
We may collect the following types of information:
Personal Identification Information
Name, date of birth, gender, address, phone number, email address, and other contact details provided when booking an appointment or contacting us.
Medical Information
Health history, diagnosis, treatment details, prescriptions, test results, and other health-related data collected during consultations and hospital visits. This is handled with strict confidentiality in accordance with medical ethics and applicable law.
Website Usage Data
IP address, browser type, pages visited, time spent on pages, referring URL, and other diagnostic data collected automatically when you visit our website.
Communication Data
Messages, emails, or queries you send us through our contact form, email, WhatsApp, or telephone.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and manage your appointments and consultations
- To provide medical care, treatment, and follow-up services
- To process billing, insurance claims, and payment transactions
- To communicate important updates, test results, or appointment reminders
- To respond to your enquiries and provide customer support
- To improve our website, services, and patient experience
- To comply with legal, regulatory, and accreditation requirements
- To send health tips or hospital updates (only with your consent)
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:
- With treating doctors, specialists, or medical staff involved in your care
- With insurance companies or third-party administrators (TPAs) for cashless claim processing, with your consent
- With diagnostic laboratories or referral hospitals for test processing or specialist consultation
- With government authorities or regulators when required by law, court order, or regulation
- With technology service providers who help operate our website, subject to strict confidentiality agreements
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand visitor behaviour. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of the website may not function properly without cookies.
We may also use third-party analytics tools such as Google Analytics to help us understand how visitors use our website. These tools collect information sent by your browser and do not identify you personally.
6. Data Security
We implement appropriate technical and administrative security measures to protect your personal and medical information from unauthorised access, alteration, disclosure, or destruction. Patient medical records are maintained with strict access controls limited to authorised clinical and administrative personnel only.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
7. Retention of Information
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting requirements. Medical records are retained in accordance with applicable Indian laws and guidelines issued by relevant medical authorities.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal and medical record retention requirements
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the appropriate data protection authority
To exercise any of these rights, please contact us using the details provided in Section 10 below.
9. Third-Party Links
Our website may contain links to third-party websites such as Practo, social media platforms, or insurance portals. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu.